Thank you for visiting iDcow.com We try our best to bring fun and exciting products to our customers. As the time goes by, you will see much more selections and new items on iDcow.com We hope you enjoy your visit at iDcow.com and hope you come back to see more products.
If you have any questions or comments, you can send us an email to: idcow@idcow.com or you can use our online email form. You don't need any email software for our online email form.
Send us any comments or quetions. We value our customer's input.
Let us know how our website is performing.
Any comments are Welcome!
Our phone number is: Tel: 1-818-248-7165
Due to high volume of phone calls, many of phone calls are directed to our voice mail system. Please, be patient and leave your message on our voice mail. We will get back to you when we catch our breath.
Local customers are welcome to arrange a pickup at our office. You may place the order online and arrange time for a pickup. Shipping cost will be deleted.
iDcow
PO Box 8543
La Crescenta CA 91224
U.S.A.
Order Procedure for Money Order, Cashiers Check, or Personal Check.
1. Go through the order process just as you would purchase it from iDcow.com site.
2. Input your shipping address and shipping option.
3. It will give you a total with tax (if applicable), and correct shipping cost.
4. Print the page.
5. Cancel out of the order process.
6. Endorse Money Order or Cashiers Check to: iDcow
7. Send your payment with printed order page to:
iDcow
PO Box 8543
La Crescenta CA 91224
U.S.A.
(Our facility is not open for walk in customers)
If you plan to pay with Paypal, our Paypal ID is: idcow@idcow.com
Sometimes, when we receive orders through mail, some items run out of stock. In this case, we will call or email you with current inventory status so please, make sure to include your phone number and email address.
International Orders.
Currently, only UK and Canada orders are accepted on our website.
Other countries need to use our Fax Order Form.
Customer is responsible for any Taxes and Duties according to their country import law.
ORDERS PLACED WITHOUT VALID BILLING ADDRESS OR PHONE NUMBER WILL BE CANCELLED. Please, use the cards with verifiable billing address and phone number or use above alternate payment options. We may call the billing phone number to verify the order.
Different Billing address and Shipping address
If you place an order with different shipping address, you will receive a phone call from iDcow.com to verify your order on the phone. So please, provide us with correct telephone number. If the phone number given is not a working number, your order will be cancelled.
Shipping
We use UPS and US Postal Service as our shipping options. UPS is the most reliable shipping option we have. UPS is very punctual with their delivery time.
UPS Ground: 1 - 6 business days to deliver.
USPS Regular Parcel Post: 8 - 10 business days to deliver.
USPS Priority Mail: 3 - 7 business days to deliver.
Note: UPS doesn't consider Holiday, Saturday and Sunday as business days. Most UPS Ground orders are processed on next business day. If you want same week delivery, you need to place:
UPS 3 Day Select by Tuesday 11AM
UPS 2nd Day Air by Wednesday 11AM
UPS Next Day Air by Thursday 11AM
US Postal service doesn't consider Sunday as a business day. US Postal Service does not guarantee their delivery time.
Most orders are processed on next business day. Orders placed during weekend or Holidays will be processed on following business day. An e-mail confirmation will automatically be sent to the buyer after an order is placed. Also, the buyer will be provided with Delivery Confirmation number which can be tracked at www.usps.com or www.ups.com. iDcow.com does not accept responsibility for lost or stolen packages, so PLEASE be sure to arrange to be at home to accept your package, or have it delivered to a secure location.
Free Shipping doesn't apply to any custom discounted orders.
Return Policy
Due to mishandling of Diecast and RC products, ALL SALES of Diecast and RC products are FINAL unless it’s a factory defect.
We will exchange or refund defective merchandise within 14 days of your receipt of the product. After 14 days, customer needs to contact the manufacturer directly for any warranty service. Once the product is returned in satisfactory condition, we will gladly credit your account. All shipping and handling costs are non refundable. The item(s) must reach us in a sellable condition. Packages returned C.O.D. will not be accepted.
When returning an item, please indicate the reason(s) for the return. We will issue a Return Merchandise Authorization (RMA) number to make your return. No returns will be accepted without a Return Merchandise Authorization (RMA) number. Upon receipt of the product, we will issue a credit to your credit card or resend the merchandise, whichever you prefer.
iDcow.com reserves the right to refuse refund/exchange on items which we feel the buyer has used or damaged.
Shipping charges (from or to) will not be refunded for following reasons:
1. Refused shipment.
2. Orders returned without any explanation.
3. Duplicate orders.
4. Changed your mind and did not cancel order before we shipped.
5. Did not like the item after you received it.
6. Wrong items was ordered and want to send it back.
7. You have moved and failed to notify us of your new address before we shipped your order. If you wish the order to be shipped to your new address after it is returned to us you will be charged a new shipping charge.
8. Special sales orders. (Free Shipping returns or exchanges)
9. International Orders.
Return Instructions:
We will issue you a Return Merchandise Authorization (RMA) number to return the item back to us in its original packing. Please make sure your shipping receipt, return merchandise authorization number with your name and address is in the box along with any special instructions for your return. A credit to your credit card will be processed after our review minus any shipping charges.
